Warranty 

At Pethut, we stand behind the quality of our products for your pets. All items are covered by a one-year limited warranty from the date of purchase against defects in materials or workmanship.

What’s Covered?

• Manufacturing defects (e.g., stitching, zippers, or faulty parts).
• Product malfunctions under normal use.

What’s Not Covered?

• Wear and tear, accidents, or misuse.
• Damage caused by pets' natural behaviour (chewing, scratching, etc.).

How to File a Claim

To file a claim, email contact@pethut.ltd with your order number, a description of the issue, and photos or videos of the defect. We will review your claim and offer a replacement, repair, or refund if eligible.

Your satisfaction is important to us—feel free to contact us with any questions!

Yes, Pethut is safe! We take customer security and satisfaction seriously. Our store ensures a safe shopping experience by using secure payment methods, protecting customer data, and offering a warranty to cover product defects. Your pets’ well-being is our top priority, and we strive to offer high-quality products that meet your needs.

Yes, Pethut products are safe! We carefully select and test all our pet products to ensure they meet high standards for quality and safety. Every product is designed to be safe for cats and dogs, made from pet-friendly materials, and crafted to withstand typical pet behaviour.

At Pethut, we offer a variety of secure payment methods to make your shopping experience convenient and worry-free. We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay and Google Pay

All payments are processed through secure and encrypted channels to protect your personal and financial information. Your safety is our priority, and we ensure every transaction is handled securely so you can shop with confidence at Pethut.